Kaokao is a little company on the island that makes and sells chocolate. They also offer a really cool tour/chocolate making experience. I like to support them. So when I saw their chocolate on sale in a store, I bought a whole bunch!
It's pretty expensive chocolate. So it seemed like a great deal! It wasn't...
It was way passed it's due date. Dry and white. Very disappointing. Especially, since I'd asked the sales lady why the chocolate was on sale. She said the company was gonna change it's packaging....uhnhun.....
I went back to the store to get my money back. Unhunh....The sales lady gave me a BS story about having to talk to the bank, please come back in 3 hours. Whatever.....
So off I went to the Kaokao company itself. With my best Spanish, I explained my problem. First to a very nice employee. Then to the owner. He was super nice! He exchanged all the old chocolate for new. For a small fee. Which was fair. Interestingly, he seemed more concerned that I'd think all businesses people in Mexico were unkind. There are some jerks for sure, but very many kind people too! Pictures
1) The Kaokao logo on the sign outside the store/factory
2) The Kaokao entrance has a nice mural
3) The "lobby" of the Kaokao store/factory
4) A funky mural near the KaoKao store
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